FOR GMS · EXECUTIVE DIRECTORS
24/7 member services
24/7 member services
without the inbox.
An association chatbot trained on 30 years of policy. Members get cited answers in seconds. Your team gets their afternoons back.
Join the waitlist
THE PROBLEM
What's broken today.
Member services email is a tax. Three people answer the same five questions every day. Nobody learns anything new.
Half the answers are wrong because the policy book is 480 pages and the index hasn't been updated since 2019.
THE APPROACH
Three steps. One brain.
01
Connect
Point Certant at the policy archive and the membership database.
02
Ground
Certant builds a knowledge graph of every policy, every member, every change-history entry.
03
Ship
A branded chatbot lives on your member portal in a week.
THE OUTCOME
What changes.
92%
Question deflection
< 2s
Average answer time
3
Languages live
"
We stopped the inbox tax overnight. The team is doing higher-value work and members are happier.
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