CHATBOTS & KNOWLEDGE

A chatbot that
actually knows
your stuff.

Most chatbots dodge, hallucinate, or hand the conversation back to a contact form. Certant chatbots are grounded in your documents, cite the source on every answer, and drop into your site in one line.

See it answer a question Get the embed snippet

100%

Grounded answers

40+

Languages

1 line

To embed

THE DIFFERENCE

Three questions. Two very different chatbots.

Same questions, asked of a typical "FAQ widget" chatbot, then asked of a Certant chatbot connected to the same association's policy library.

Generic FAQ bot

Certant chatbot

"I don't know" is a feature. Certant refuses to make things up — and tells you which document would have the answer if you uploaded it.

WHAT YOU GET

Three things, done right.

We don't want to sell you a chatbot. We want to sell you a chatbot people actually trust.

Citations on every answer.

The bot can't speak unless it can cite. Members and customers see the document, the section, and a one-click jump to the source — every time.

Constitution v12.pdf · §3.1

Member FAQ · "Renewals"

certant.ai/docs/billing

Speaks your customer's language.

Forty-plus languages, auto-detected from the question. Same source documents, translated reasoning. Answer in English, ask in Arabic — or the other way round.

🇬🇧EnglishEN

🇦🇪العربيةAR

🇨🇳中文ZH

🇫🇷FrançaisFR

+ 36 more

One line. Anywhere.

Drop a single script tag on any page — your association site, your customer portal, your help centre. The bot inherits your brand, your tone, and your knowledge base. No iframes, no rebuild.

<!-- on any page -->
<script src="https://cdn.certant.ai/bot.js"
        data-bot="acme-members">
</script>

WHO USES THIS

If your members ask the same five questions every week, this is for you.

FOR ASSOCIATIONS

Member services that doesn't sleep.

30 years of policy documents, every constitution amendment, every renewal FAQ — answered at 2am with a link to the clause.

FOR CUSTOMER SUPPORT

Tier-1 deflection without the lies.

Connect your help-centre articles, product docs, and shipping policies. The bot handles the easy ones and hands the hard ones to a human — with the conversation history attached.

FOR INTERNAL KNOWLEDGE

Onboarding, in one chat.

"How do I file expenses?" "What's our parental-leave policy?" New hires stop ambushing your HR lead. Old hires stop searching SharePoint.

DEPLOYED IN PRODUCTION

Talking to real members. Right now.

Certant chatbots are answering questions for unions, associations, and operators across Australia and the UAE. Quietly. With citations.

COMPARED

Old bot vs Certant.

	The old way	With Certant
Questions outside the FAQ	"Sorry, I can't help with that."	Reads the source doc and answers.
Where the answer came from	Trust me bro	Cited, clickable, dated.
Languages supported	English, maybe	40+ — auto-detected.
Adding new content	A vendor ticket and a 3-week wait	Drop the PDF. Done.
Embedding on your site	An iframe and a CSP exception	One script tag.

Give them somewhere to ask.

Drop your docs in. Get a chatbot back. Watch the support tickets drop.

Try it on your docs See pricing

A chatbot thatactually knowsyour stuff.