Your HR team answers the same five questions 200 times a week. Your IT helpdesk has a 48-hour backlog. The answers already exist — they're in your policy docs. A Certant internal chatbot delivers them privately, with citations, on Slack or Teams.
Public chatbots leak. Generic FAQ bots dodge. The shape you want is private + grounded + cited — every question handled like HR would handle it themselves, at any time of day.
Three categories cover 80% of internal helpdesk volume. The chatbot handles all of them.
Leave balances, parental leave, expense policy, expense thresholds, internal transfer process, EBA entitlements, performance review timelines.
Password resets, VPN access, software requests, hardware refresh cycle, BYOD policy, MFA setup, common-app onboarding.
Travel policy, corporate card limits, vendor onboarding, signing authority matrix, gift policy, conflict-of-interest declarations.
The single biggest objection to a HR chatbot is "what if my question leaks?". Here's the answer.
Conversations are scoped to the employee. HR and IT see aggregated, anonymised analytics — what people ask, never who asked what — unless your policy says otherwise.
Conversations don't train a public model. They don't leave your perimeter. For regulated customers, the whole platform runs on-prem or air-gapped.
Configurable retention windows. Auto-delete after N days, or retain for audit. The employee can see and clear their own history.
The fastest internal chatbot rollouts we've shipped — from greenlight to "live in Slack" — are five days.
Policy PDFs, the EBA, the HRIS, the employee handbook. Certant reads them in place.
Brand voice, fallback messages, "always escalate these topics to a human" list.
Native app install. Per-channel or DM-only modes. SSO with your IdP.
10–50 employees for a week. Aggregated dashboard shows what's working and where policy is unclear.
Roll out to everyone. HR gets their afternoons back. IT clears the backlog.
Your team isn't going to read the policy book. They're going to ask someone. Make sure the someone they ask is private, fast, and accurate.
An internal employee chatbot is a private chat surface that reads your organisation's HR, IT, finance and policy documents, and answers staff questions in plain English with citations. It lives where your team already works — Slack, Teams, the intranet, mobile.
How much leave do I have? What's the expense policy for client lunches? How do I request a new laptop? What's the parental leave entitlement? Which form do I use for an internal transfer? Anything that lives in a policy document, the chatbot can answer with a citation.
No. Certant runs inside your tenant. Conversations don't train a public model, don't leave your perimeter, and can be retained or auto-deleted per your policy. For sovereign customers, it runs fully on-prem or air-gapped.
Yes. Native Slack and Teams apps with DM mode, channel mode, and slash commands. Same answers, same citations, same privacy boundary.
It says so, instead of guessing — and offers to route the question to the right team with full context. Better to say "I don't know, here's who does" than to invent.
You choose. By default, questions are private to the employee asking. Aggregated, anonymised analytics let HR see what people ask most, without seeing who asked what — useful for spotting gaps in policy or comms.
Private. Cited. Inside your tenant. In Slack or Teams by Friday.