Your wiki has 4,000 pages. The index hasn't been updated since 2019. People Slack each other instead of searching. That's not a wiki problem — it's a search-and-read problem.
Same documents underneath. New shape on top. You don't have to migrate — Certant connects to where your wiki already lives and answers across all of them.
You don't replace a wiki the way you replace a CRM. You let it become the place the AI reads, not the place humans look.
Atlassian's heavy editor and spaces shine for engineering RFCs. The pain is everything else: HR pages, onboarding, policy. Certant reads it all and answers — without forcing your team to keep authoring.
SharePoint stores everything; nobody can find anything. Certant reads your SharePoint sites, ranks the right document, and returns the answer with a click-through to the file.
Notion is great for the 200 people who actually write. The other 2,000 just want answers. Add Certant as the answer surface; Notion remains the writer's surface.
Glean is AI-native search. Certant goes further: same answer layer, plus agents that act on the answer, plus a knowledge graph you can inspect, plus sovereign deployment.
Guru asks you to write "cards". Same authoring tax as a wiki, just smaller cards. Certant skips the writing — it reads what you already produced.
Dust focuses on AI-assistant building blocks. Certant ships the platform: chatbots, copilots, agents, analytics — on one knowledge graph, with sovereign deployment for regulated industries.
The mistake is treating this like a CRM swap. It isn't. Here's the real path.
Point Certant at the wiki you already have. No migration. No re-tagging.
Put the answer bar in Slack, Teams, or your intranet. Watch the questions roll in.
People stop opening the wiki. Page views go down. Questions answered goes up.
Use Certant's gap analysis to find the docs nobody asks of. Archive them.
Keep your wiki for things humans actually need to author. Lose the index.
"You don't replace a wiki. You make it irrelevant." Once questions get answered without it, fewer people open it. The platform becomes the source of truth your AI reads — not the place humans search.
Wikis fail for the same reason filing cabinets did. The cost of writing and maintaining the perfect page is so high that nobody does it, the pages drift, and people stop trusting the index. Search-and-read needs perfect upkeep. Ask-and-answer doesn't.
No. Certant connects to Confluence, SharePoint, Notion, Google Drive and the rest, reads what's there, and answers across all of them. Most teams keep their tools and add Certant as the answer layer.
It can be. But for most teams, replacement happens by attrition. Once questions get answered without opening the wiki, fewer people open the wiki, fewer people write to the wiki, and the platform quietly becomes irrelevant.
Three differences. Certant ships chat, agents and analytics on the same knowledge graph. Every answer is grounded with citations to the source paragraph. And Certant runs sovereign — fully inside your VPC or air-gapped — which most AI-native search tools can't.
Yes, and you should — for things humans genuinely need to author from scratch. Certant doesn't replace the editor; it replaces the search bar and the index nobody updates.
Yes. Certant honours the permissions of the underlying source. If someone can't see a document in SharePoint, Certant won't surface it for them either.
Connect your wiki. Drop the answer bar into Slack. Watch the support tickets fall.