One line of HTML.
Drop the embed script on any page. The widget speaks your brand, supports light and dark themes, and works on mobile.
- Customisable colours and copy
- Hand-off to live chat
- Mobile-first by default
AI Support Chatbot
A support chatbot trained on your docs, not the internet.
Generic chatbots dodge, hallucinate, or hand the conversation back to a contact form. A Certant chatbot reads your manuals, answers in plain English, and shows the customer the exact paragraph it came from.
The one-liner
An AI customer support chatbot reads your documents and answers customer questions in plain English — with citations to the exact paragraph customers can verify.
If your customers can't see where the answer came from, neither should you trust it. Citations are the difference between a chatbot and a guessbot.
The deflection maths
If 30% of tickets are answerable from your docs…
Most support teams haven't done this maths. It's the cheapest unlock in the business.
Step 1 · Count your tickets
How many tickets does your team handle a week? Multiply by 52. That's your starting denominator.
Step 2 · Identify "doc-answerable"
Of those, how many are already answered somewhere in your docs? For most B2B SaaS this is 30–60%. For utilities and telcos, 70–90%.
Step 3 · Cost per ticket
A first-line ticket costs $5–15 with a human in the loop. The same answer from Certant is cents. The maths writes itself.
Where it lives
One brain. Many surfaces.
Same answer, same citations, wherever your customers happen to be.
Sit inside Zendesk, Intercom, Freshdesk.
Drafts the agent's response with citations. Your team approves, edits, or rewrites — but the first draft is in the box before they read the ticket.
- Cuts first-response time
- Keeps the human in the loop
- Learns from edits
SMS, WhatsApp, Messenger, voice.
Same brain, different pipe. Especially useful for member services and high-volume B2C support where customers don't want to open a portal.
- 40+ languages out of the box
- Voice with text fallback
- Consistent answers across channels
Customers don't trust answers they can't verify. Citations are not a feature — they're the only honest way for a chatbot to answer at all.
FAQ
The CX leader's checklist.
What is an AI customer support chatbot?
An AI customer support chatbot is a chat surface that reads your product docs, knowledge base and policies, and answers customer questions in plain English with citations. Unlike scripted FAQ bots, it handles questions it has never seen before.
How much can a support chatbot deflect?
If 30–60% of your tickets are answerable from documents you already have, an AI chatbot deflects most of them. Customers verify the answer via citations; the remaining tickets reach a human with full context.
Will it hallucinate and tell my customers wrong things?
The risk exists with every chatbot. The fix is grounding: every answer cites the source paragraph from your manual. If a paragraph doesn't support an answer, the bot says it doesn't know — and hands off to a human.
Where does it live on my website?
Embed it as a chat widget on any page in one line, or drop it into your help centre, Slack, Microsoft Teams, your iOS or Android app. Same brain, different surfaces.
Does it integrate with Zendesk, Intercom, Freshdesk?
Yes. Certant integrates with all of them. The bot can sit upstream (answering before a ticket opens) or inside the help desk (drafting agent responses for human review).
How is this different from Intercom Fin or Zendesk AI?
Those are built into specific help desks and tied to their data model. Certant is platform-agnostic — answers from your full document set, including PDFs and contracts the help desk doesn't see, and stays the same as you switch ticketing tools.
Ship the answer bar. Watch the queue fall.
Connect your docs. Drop one line of code. Customers verify, agents focus.